What This FAQ Covers and Why It Matters
We put this FAQ together because the same questions come up again and again — and a clear answer is faster than waiting for support. Most of the questions here are about three things: how deposits clear, how withdrawals get processed, and how account access works on mobile. If you deposit via bKash or Nagad, the funds show in your account wallet
once the transaction is confirmed on your end. Rocket works the same way. Withdrawals follow a verification step where we check your wallet matches your registered account details before releasing funds. For account access, our login page uses a one-time password sent to your registered number. The questions below go deeper on each of these. If your question is not listed, our
support team is the next stop. Use the section below to reach them directly.
- bKash deposits
- Nagad transfers
- Rocket payments